At Off Gear, accessible from our online store, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly

We may collect the following information when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters or promotions

This includes:

• Full name
• Phone number
• Email address
• Billing address
• Shipping address
• Payment details (UPI/Bank/Cards — processed securely by payment gateway)

We do NOT store your full card details, CVV, or UPI PIN.

2. Information We Collect Automatically

When you browse our website, we may collect:

• IP address
• Device type (mobile/desktop/tablet)
• Browser information
• Cookies and tracking data
• Page visits, clicks, time spent on site
• Approximate location (city/state)

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your data to:

• Process and deliver orders
• Notify you about order updates
• Improve website performance
• Provide customer support
• Send offers, promotions, and updates (optional)
• Detect fraud or suspicious activity
• Ensure a smooth shopping experience

4. Sharing Your Information

We only share your information with trusted partners:

a) Courier & Logistics Partners

To deliver your order to your address.

b) Payment Gateways

For secure online payments (Razorpay/Paytm/Stripe).
These partners follow strict data protection standards.

c) Service Providers

For:

• SMS/Email updates
• Customer support
• Website analytics (Google Analytics)

We NEVER sell your data to third-party advertisers.

5. Cookies & Tracking Technologies

We use cookies to:

• Remember your login
• Save your shopping cart
• Personalize your browsing experience
• Analyze website performance

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We take strong measures to protect your information:

• Encrypted payment processing
• Secure SSL-certified website
• Restricted data access
• Firewall and malware protection

While we do our best, no website can guarantee 100% security.
You are responsible for keeping your account credentials confidential.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your details
• Request deletion of your data
• Opt out of promotional emails/SMS

To exercise these rights, contact us at support@offgear.in.

8. Children’s Privacy

Our website is not intended for children under 13 years of age.
We do not knowingly collect data from minors.

9. Third-Party Links

Our website may contain external links.
We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated version will be posted on this page with the revised date.
Continued use of the website means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, contact:

📧 support@offgear.in
📞 +91-9778301010
📍 Tirurangadi, Malappuram, Kerala – 676306
🕒 Mon–Sat: 10 AM to 6 PM