Here you’ll find quick and clear answers to the most commonly asked questions about:

• Orders

• Delivery

• Payments

• Returns & Refunds

• Warranty

• Product care

For anything else, feel free to contact us anytime.

ORDERS & ACCOUNT

1. Do I need an account to place an order?

No, you can checkout as a guest.
However, creating an account helps you track orders, save addresses, and view order history.

2. I didn’t receive my order confirmation email. What should I do?

• Check your spam/junk folder

• If still not found, contact us at support@offgear.in

3. Can I edit my order after placing it?

Yes — but only before dispatch.
Once shipped, modifications are not possible.

SHIPPING & DELIVERY

4. How long does delivery take?

Delivery time depends on your location:

• Kerala: 1–4 business days

• South India: 3–5 business days

• Rest of India: 4–8 business days

• Remote areas: 7–12 business days

5. Do you offer free shipping?

Yes — free shipping on orders above ₹999.
Orders below ₹999 have a standard shipping fee.

6. How do I track my order?

After dispatch, you will receive a tracking link via:

• SMS

• WhatsApp

• Email

You can also track from:
My Account → Orders → Track Order

7. Which courier partners do you use?

We ship through:
Delhivery, DTDC, Blue Dart, Ecom Express, and India Post (for remote areas).

PAYMENTS & COD

8. What payment methods do you accept?

We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (COD)*

*COD availability depends on your pincode.

9. Is COD available?

Yes — for most pincodes.
A small COD handling fee may apply.

10. Why is COD not available for my area?

Some remote or non-serviceable regions restrict COD due to courier limitations.

RETURNS & REFUNDS

11. What is your return policy?

You can return a product if:

• It is damaged, defective, or incorrect

• You contact us within 48 hours of delivery

• Product is unused & in original packaging

12. How do I request a return?

Email us at: support@offgear.in
Include:

• Order ID

• Photos/videos of the issue

• Packaging photos

13. How long does a refund take?

Refunds take 3–7 business days after the returned item reaches our warehouse.
COD refunds are processed via bank transfer.

14. Do you offer exchanges?

Yes — for wrong or defective items.
If out of stock, refund will be issued.

CANCELLATIONS

15. Can I cancel my order?

Yes — but only before dispatch.
Post-dispatch cancellations are not possible.

16. What if I refuse a COD order?

Refusing COD parcels may disable COD for your future orders.

WARRANTY & PRODUCT QUALITY

17. Do Off Gear products come with warranty?

Yes — all products come with a 6-month limited warranty.

18. What is covered under warranty?

• Stitching defects

• Zipper faults

• Hardware defects

• Manufacturing-related issues

19. What is NOT covered under warranty?

• Wear & tear

• Scratches, cuts, burns

• Overloading

• Improper usage

• Customer-caused damage

20. How do I make a warranty claim?

Send photos/videos + order ID to:
📧 support@offgear.in
You’ll get a reply within 2–4 business days.

PRODUCT CARE

21. How do I clean my Off Gear backpack?

• Wipe with a damp cloth

• Avoid machine washing

• Do NOT use bleach

• Air dry in shade

22. Are your bags waterproof?

Our bags are water-resistant, not fully waterproof.
Light rain is okay — heavy rain requires a rain cover.

OTHER QUESTIONS

23. Do you ship internationally?

Currently, Off Gear ships only within India.

24. How do I contact customer support?

You can reach us at:
📧 support@offgear.in
📞 +91-9778301010
📍 Tirurangadi, Malappuram, Kerala – 676306
🕒 Mon–Sat, 10 AM to 6 PM